Desq | Privacy & Cookies

This Privacy Policy explains how we collect, use, and protect your personal information. Desq doesn’t, and will never, sell or share personal information.

Please read this policy carefully to understand when you may provide information to us and how Desq uses and protects personal information. Desq will only use personal data as outlined in this policy.

By using this website, you agree to the use of your personal information as described in this policy.

The terms ‘we’, ‘us’, or ‘Desq’ are intended as a reference to Rethink Learning Ltd (trading as Desq).

What data we collect, how we collect it and how we use it?

We may collect two types of data when you use our website: non-personally identifiable information and personally identifiable information.

Non-personally Identifiable Information:

What data is collected?

Includes generic device information, such as your device’s operating system and web browser version, as well as the content viewed or interacted with on the website.

How is this collected?

Data is only collected after you grant specific access using the cookie control system, as outlined in the ‘cookies and other similar technologies’ section of this policy.

How is this used?

Data is collected automatically and used anonymously to assess the website’s success and usage.

Personally Identifiable Information:

What data is collected?

Includes data that may be used to specifically identify you, such as your name, email address, occupation and IP address.

How is this collected?

From yourself through direct contact such as get in touch page, phone calls or emails.
Previous records from use of Desq’s services
Where personal data is provided to fulfil contracts
Through use of third-party platforms such as LinkedIn.

How is this used?

The data may be used to send promotional emails about projects, offers and other information which we think you may find interesting.
Share our digital learning design newsletter.
Understand geographic information about our website visitors better so we can improve our website for everyone.
Occasionally ask you to take part in a survey, respond to an inquiry, or invite you to an event.
May link personally identifiable information to non-personally identifiable information to better assist your submission or to improve the website’s performance

On our ‘Get in Touch' page, we may request the following information:

Name
Company name
Industry type
Job Title
Contact information including an email
Demographic information including postcode

Any information you give will be available to Desq and will be added to our marketing database.

For information on how we use the data we collect if you are applying for a job at Desq, please see the recruitment section below.

Sharing and disclosure

At Desq, your privacy is important to us. We don’t and will never sell or share your personal information. We only use your data as outlined in this policy and for the reasons you’ve agreed to.

Your privacy and what you need to know?

Our commitment

Fair and legal use: we only use your data for legitimate reasons and are transparent about it.
Your rights first: we prioritise your interests in all our data processing.

Why we collect your data

Consent: you’ve given us clear permission.
Contract: we need it to fulfil or prepare a contract.
Legal obligation: the law requires it.
Vital interest: it’s necessary to protect someone’s life.
Public function: it’s for a public interest task.
Legitimate interest: it’s for our legitimate business needs, balanced against your privacy rights.

Your rights

Access: ask if we’re using your data and get a copy.
Portability: get your data in a usable format.
Erasure: request deletion of your data in certain situations.
Objection: object to our use of your data.
Information: know that your data is being used, accessible through our privacy notice.

Recruitment

You may wish to share personal information e.G. Your CV with desq regarding employment opportunities. As part of the recruitment process, we may ask for your permission to hold your personal information. We will retain the information for two years, or for the duration of your application. If after this period, we have found no suitable vacancies, we will delete your information.

By submitting your details, you give permission to us to hold your details for recruitment purposes as necessary.

Security

At desq, we prioritise the security of your personal data. Here’s how we handle it:

Hubspot data: all data collected online is stored and managed securely within our hubspot CRM platform. Hubspot provides a controlled, secure environment to protect your data against unauthorised access, use, or disclosure. For information relating to hubspot https://legal.Hubspot.Com/privacy-policy

Non-hubspot data: any data not stored in hubspot is also protected with our internal security measures. We ensure that all personal information, regardless of where it is stored, is safeguarded against unauthorised access and misuse through a combination of robust physical, technical, and organisational controls.

Technical information

Our website gathers some information from your visit, including the IP address and domain name from which you are accessing the server and your browser configuration. This is standard and helps us analyse visitor types and improve site content but does not identify any individual user.

Our cookie policy

What are cookies?

Cookies are small text files stored on your device when you visit our website. They help us enhance your experience by remembering your preferences and improving our services.

Our website uses hubspot’s CRM which place cookies on your device. These cookies help us:

Track visitor interactions and behaviour.
Analyse site performance and user engagement.

For more details on how hubspot uses cookies, you can review hubspot’s cookie policy here.

How we use cookies

At desq, we use cookies for several purposes:

Essential cookies: these cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas of the site.
Analytics cookies: we use cookies to gather information about how visitors use our site, which helps us improve its performance. This includes data on which pages are visited most often and any error messages encountered.
Functional cookies: these cookies remember your preferences and choices to enhance your browsing experience. For example, they might keep you logged in or save your language settings.

Managing cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but this may affect your ability to use some features of our website.

Your choices

If you prefer not to receive cookies, you can adjust your browser settings to refuse them. However, please note that this may impact your experience on our site and limit the functionality of some features.

Cookies and third-party tools

We may partner with third-party advertisers who use cookies to show you more relevant ads about our products and services, both on our site and across the internet. This ‘interest-based advertising’ combines non-personal data about your online activities to tailor ads for you.

You can opt out of personalised ads by visiting the opt-out pages on the network advertising initiative (NAI) website or the digital advertising alliance (DAA) website. Keep in mind, opting out might make the ads you see less relevant.

If you’ve opted out of receiving our communications, we won’t use your email for interest-based ads, but you might still see these ads based on your browser and device settings.

Links to other websites

Our website and marketing may contain links to other websites of interest. However, once you have used these links to leave the desq site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

What happens if there’s a data breach?

We take your data security seriously, but if a data breach did occur, here’s what you need to know:

Quick action: we’ll act quickly to contain and fix the issue.
Keeping you informed: if the breach puts your personal data at risk, we’ll let you know as soon as possible.
Preventive measures: we’ll investigate what went wrong and update our security measures to prevent future breaches.

Changes to our privacy policy

Desq may modify or update this policy when necessary to reflect user feedback and changes in our products and services, so please review it regularly.